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GENERAL TERMS
AND CONDITIONS (APPLY TO ALL SERVICES):
- The client assumes full financial liability for any damage to the limousine
caused during the duration of the rental by them or any members of their party.
- Drug use is prohibited by law. Any fines will be paid for
by the customer.
- Underage drinking is illigal. Stretch Limousine, Inc has
a zero-tolerance policy.
- In the event that a client becomes physically sick and
soils the limo, $250 professional clean up/sanitation fee will
be automatically added to basic limo charges.
- The driver has the right to terminate run without refund
(if there is blatant indiscretion on the part of the client(s)).
- It is illegal to stand through the sunroof. Smoking is
illegal and not permitted in our limousines.
- If at any moment during the service you are not fully satisfied
with our service, please contact our dispatch at 773-230-1637
immediately.
- Actual total amount due will be calculated upon completion
of the trip.
- Stretch Limousine, Inc. is not liable in the event of mechanical
breakdown while on charter and will only be responsible for
making up lost time at a mutually agreed date.
- Stretch Limousine, Inc. does not accept responsibility for
delayed travel time due to unforeseen weather, traffic, road
conditions (for example, unsafe road conditions in winter (ie.
not salted, accidents, etc.)), or delays beyond our control.
- Stretch Limousine, Inc. is not responsible for articles
left in our vehicles.
- Balances to be paid to the driver on the run date before
the beginning of the run (at the initial pick-up location)
unless paid with a previously authorized credit card.
- Vehicles cannot be loaded beyond seating capacity.
- All deposits are non-refundable. The idea of the deposit is to hold a reservation and take a vehicle of your choice off the market until the date of service.
- To accommodate clients with children, we carry a variety of child seats and boosters; however, drivers can only assist passengers with installation of each car seat. It is customer's responsibility to secure each child car seat or booster seat.
See how we handle Service Issues if any.
AIRPORT TRANSPORTATION
ONLY (TO/FROM AIRPORT):
- RESCHEDULING/CANCELLATION is possible at no
extra charge, as long as rescheduling/cancellation is requested
more than 24 hours before the scheduled pick-up time. A cancellation
fee of 20% (equal to gratuity) will be charged for any cancellation
made between 2-24 hours before the scheduled pick-up time. A
cancellation fee equal to the cost of trip plus 20% service
fee (equal to gratuity) will be charged for any cancellation
made less than 2 hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus
20% gratuity (minimum of $65), including waiting time will
be charged when the passenger fails to show at the designated
location or cancels the reservation after our vehicle was
dispatched. If you cannot locate your sedan/limousine, please
call 773-230-1637 to avoid a no-show billing.
- Stretch Limousine, Inc. monitors all flights
and adjusts scheduling accordingly. We cannot guarantee availability
of a vehicle when flights are more than 45 minute late. In this
case the availability is on a best effort basis only.
- Stretch Limousine, Inc. grants a sixty (60) minute grace
period after the reported domestic flight arrival time and
a sixty (120) minute grace period after reported international
flight arrival time. Once grace period has elapsed and the
customer has not called, the car will be dismissed and all
applicable fees will be included.
- A 20% standard gratuity, based on the fare,
stop time, and wait time will be added to your bill. All out
of packet charges, including tolls, parking, and airport fees
will also be added.
- Additional stops en-route are charged a $10.00
per stop in a sedan, $20.00 per stop in a stretch limousine,
and at $1.00 increment, not to include standard gratuity and
STC.
- For all services paid with a credit card, we
require a physical imprint of the card used to make a reservation.
For security reasons, our driver will imprint your credit at
the time of service and obtain the signature of a card holder.
POINT-TO-POINT TRANSFERS
ONLY (FROM POINT A TO POINT B):
- Waiting time: For all pick-ups, a fifteen (15)
minute grace period is granted. Once the grace period has elapsed,
waiting time is charged at $5.00 per five minute increment,
from original/scheduled pick-up/drop-off time. If a financial
arrangement is not made with our driver, for example: balance
is paid in cash, additional wait time fee will be charged to
the credit card used to make a reservation.
- A 20% standard gratuity, based on the fare,
stop time, and wait time will be added to your bill. All out
of packet charges, including tolls, parking, and airport fees
will also be added.
- Stops en-route are charged a $10.00 per stop
in a sedan, $20.00 per stop in a stretch limousine, and at $1.00
increment, not to include extra mileage.
- Since pick-up/drop (point-to-point) service
is a discounted service, soda on board is provided complementarily
from a driver. For additional fee, Any alcohol (including beer
and champagne) needs to be ordered at the time of booking.
HOURLY SERVICE POLICIES
(Including wedding, bachelor(ette), concert, sporting event,
prom hourly packages, etc.) :
- We will honor discounted rates
advertised on a web site only if you schedule extended number
of hours in advance.
- For all services paid with a credit card, we
require a physical imprint of the card used to make a reservation
or credit card authorization form faxed to our office to confirm
you reservation.
- For all hourly charters including weddings,
we have a 3-hour minimum policy and 30% non-refundable deposit
(minimum of $100) is required.
- A 30% service fee (equal to non-refundable deposit),
based on the fare, will be charged when cancellation is requested
more than 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the 50% cost of
trip plus 20% service fee will be charged for any cancellation
made between 24 to 48 hours before the scheduled pick-up time.
- A cancellation fee equal to the cost of trip
plus 20% service fee will be charged for any cancellation made
less than 24 hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus 20% service fee,
including waiting time will be charged when the passenger fails
to show at the designated location. If you cannot locate your
sedan/limousine, please call 773-230-1637 to avoid a no-show
billing.
- A 20% standard gratuity, based on the fare, stop time, and
wait time will be added to your bill. All out of packet charges,
including tolls, parking, and airport fees will also be added.
- Waiting time: For all hourly charters, a fifteen (15) minute
grace period is granted. Once the grace period has elapsed,
waiting time is charged at the rate of your hourly charter in
30 minute increments (30 min minimum), from original/scheduled
pick-up/drop-off time. If a financial arrangement is not made
with our driver, for example: balance is paid in cash, additional
wait time fee will be charged to the credit card used to make
a reservation.
- There will be no refund for any unused time. Your vehicles is reserved for you and you are free to keep your vehicles until the end of your scheduled time.
- In every hourly charter, water, soda and beer
on ice is included at no cost.
- Unlimited stops and pick-up locations are included.
Rate
Disclaimer
RATE DISCLAIMER: All
online reservations are subject
to availability.
Blackout dates may apply. 20% standard gratuity, STC (Standard
Transportation Charge that includes fuel surcharge & tolls),
and airport tax will be automaticly added to your reservation.
Rates are subject to change without notice.
Depending on date and time of your
reservation, the following additional fees that might apply
to your reservation:
$10* - Early evening / morning pick-up fee will be added
for all pick-ups between 10.00pm-10.59pm & between 5.00am-5.59am
$20* - Late evening / early morning pick-up fee will be added
for all pick-ups between 10.00pm-10.59pm & between 5.00am-5.59am
$30* - Night pick-up fee will be added for
all pick-ups between 12.01am-3.59am
* for reservations other than airport, there might be a higher night fee in order to find/confirm driver.
$25 - Holiday Surcharge will be added for all reservations
on New Years Eve, New Years Day, Memorial Day, Independence Day, Labor Day and Thanksgiving.
PAYMENT DISCLAMER:
For all reservations we require full major credit card information
including CCV number (security code) and billing address.
Credit card is a primary and default form of payment;
however, we also accept cash to the driver if specifically
requested. Direct bill is only available to long-term
clients with well-established relationship with Stretch
Limousine, Inc.
CREDIT CARDS PAYMENTS ONLY:
After we receive your reservation, our reservation representative
will process your reservation and authorize your credit card
for a full trip amount including gratuity and airport tax /tolls.
As required by our credit card merchant/processor, we must obtain
a signature of the credit card holder and the physical imprint
of your credit card at the time of service. Please have this
credit card handy at the time of service. If you do not want
a passenger to be responsible for billing (for example, you
want to prepay for a family member, friend, co-worker, boss
etc), please fax a Credit
Card Authorization Form to our office (fax number will be
on a form).
CASH PAYMENTS ONLY: If you decide to pay cash
to the driver, please mention this in Notes/Comments/Preferences
during your reservation process. Also, please advise that
we will still require and authorize your credit card for full
trip amount including gratuity to hold your reservation and
dispatch a vehicle. After your cash payment is made to the
driver, we will void credit card authorization within 24-48
hours.
Privacy
Notice
This privacy notice discloses the privacy practices for stretchlimochicago.com
web site. This privacy notice applies solely to information
collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from
you through the web site, how it is used and with whom it
may be shared.
- What choices are available to you regarding the use of
your data.
- The security procedures in place to protect the misuse
of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this
site. We only have access to/collect information that you
voluntarily give us via email or other direct contact from
you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the
reason you contacted us. We will not share your information
with any third party outside of our organization, other than
as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the
future to tell you about specials, new products or services,
or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.
You can do the following at any time by contacting us via the
email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit
sensitive information via the website, your information is
protected both online and offline.
Wherever we collect sensitive information (such as credit card
data), that information is encrypted and transmitted to us
in a secure way. You can verify this by looking for a closed
lock icon at the bottom of your web browser, or looking for "https" at
the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted
online, we also protect your information offline. Only employees
who need the information to perform a specific job (for example,
billing or customer service) are granted access to personally
identifiable information. The computers/servers in which we
store personally identifiable information are kept in a secure
environment.
If you feel that we are not abiding by this privacy policy, you should
contact us immediately via telephone or email
Thank you for choosing Stretch Limousine, Inc.
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Limo Service in Chicago, IL & Suburbs -
Airport Service
